We all know time is money when you’re hauling commercial freight. When your truck breaks down on the side of the interstate, you need to find a solution as soon as possible. Truck roadside service can have you up and running fastest.
But what if your repair is more complicated? Can you trust the company that answers your call first to be there on time, with the right equipment to perform your repair? If you call Mangum’s, you can! Mangum’s has the experience and equipment to get you back on the road with as little down time as possible.
Here’s a quick guide to what truck roadside service includes, doesn’t include, and why working with Mangum’s is the fastest route to getting back on the road.
When you’re dealing with a breakdown and need roadside service, you need to look for a company that has the resources to respond to your call quickly! Those include:
Breakdowns are unpredictable, so road service should always be one call away. But, many truck service companies do not have around-the-clock staff available. We certainly don’t want you stuck on a highway or interstate somewhere in Eastern North Carolina for hours waiting for service!
At Mangum’s, we have a team of live dispatchers. Our dispatchers are on call 24/7 every single day of the year, including holidays. You don’t work 9 to 5, so we don’t either. When you call Mangum’s, you won’t get an automated message, and you won’t even get a live person in another state or country. Our call center is located in Wilson, NC off of Highway 301.
When things get busy, especially during storms, ice, or inclement weather, smaller companies aren’t equipped to handle the rush. Their limited fleet will be fully dispatched when you call in need of help, leaving you waiting for hours. This is an avoidable problem that larger service companies like Mangum’s can avoid.
Sometimes breakdowns are random, but other times they happen because of shared circumstances, like bad weather or gas shortages. When you’ve been serving truck drivers for over 50 years, you learn to be prepared for anything they need. That is why our large team of roadside techs drive company-owned service trucks that remain fully stocked and ready to go.
You’ve placed the call for roadside truck service: now what? Depending on the companies you’ve called in the past, you may be used to waiting for a while, with only a vague idea of when to expect a service technician. If you call a company without their own dispatch service, it may be incredibly difficult to track down the tech coming to help you if they are running late.
But if you call Mangum’s, you can expect prompt and professional service! After you place the call to our dispatcher, you will be kept up to date on the process. You’ll know when your tech has dispatched, his estimated arrival, and you’ll be informed of any delays.
Once the service tech arrives, he will assess what kind of repairs you need. He will then either perform the repairs or let you know what steps need to happen to repair your truck on time.
There are some repairs that are too advanced for roadside service. If that is the case, you’ll be glad you chose Mangum’s!
When diagnostic testing reveals a more complicated problem with your truck, it will need to be repaired in a shop. With other companies, you’ll be on your own to find a shop that is close by and can handle your repair. But with Mangum’s passion for providing comprehensive truck repair services, we ensure we can complete your repair from one of our own shops!
Your roadside service tech will be able to seamlessly make the handoff to one of our tow operators. We’ll get you to the shop of your choice, or to one of our shops strategically placed along I-95, so you can get back on the road as quickly as possible. With everything under one roof, your road service tech can help our in-house team understand the problem. No explaining things over and over again to new people. Our experienced team can help you from start to finish.
From our team of over 100 experienced technicians and service providers to our robust insurance plans, we are your best choice when you need commercial truck roadside service! We combine all the care of a family company with a comprehensive selection of tires, parts and services to better serve truck drivers on their way through North Carolina. Learn more about our roadside repair or contact us today.
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