No matter how big or small your fleet is, when a diesel truck breaks down, you need to get it on the road and back to work as soon as possible. That’s especially true if you’re an owner-operator. Downtime is money lost. That means finding a quality diesel engine repair shop can directly impact your bottom line.
It’s important to ensure the company you choose has the capabilities and knowledge to act quickly and do the job right, the first time. Obviously, we’d like you to consider Mangum’s Fleet Maintenance, but we know that, depending on where you are, that’s not always an option. So we put together a short list of key things to look out for when deciding where to take your truck or fleet in for repairs. If the company or shop offers the following things, there’s a good chance they understand your line of work, your specific needs, and how to get you back up and running fast.
Mangum’s has made it our priority to offer these services. We pride ourselves in being the one call truck drivers in eastern North Carolina know they can make when something goes wrong. If you want to learn more about any of the services below, contact us today!
Unfortunately, when something as essential to your operations as vehicles in your fleet are in need of repair, dealerships know you usually don’t have a lot of options. Some may take advantage of your desperation to get your truck back on the road by charging premium prices for your truck repair, and may even tack on excessive or hidden fees. And while most dealerships are not dishonest, they still charge book rates for all repairs, regardless of the actual time required to get the job done.
At Mangum’s, we understand your situation and our goal is to treat you right, so you’ll keep coming back. We’ve been around for over 50 years, and we plan to be here for 50 more. And after decades of working directly with fleet services and truck drivers, we know you better, and have structured our pricing accordingly.
First of all, we operate with full transparency from start to finish. There is not an expense which you will not know about before it is incurred. No surprises on the final bill is a promise we keep.
During the truck repair process, we keep you informed — without driving you crazy! We will assess your repair needs, put together a concise review of what you need and why, then let you know.
Once we receive your approval, our team will get to work right away. Our pricing is flexible and customized to your actual needs. Our by-the-hour cost is lower than the dealerships’, and we don’t charge you simply based on the standard book rate for every repair. If we can save you money, we will. We want to be your go-to for fleet maintenance, and we want to earn that trust.
When you bring your truck to us, we treat it like it’s ours. When we complete your repairs, we do it with the hopes of building a professional relationship with you that you value.
After decades of diesel repair service, Mangum’s knows that the proper diagnostics make all the difference. If someone drives out to perform your truck repair without diagnostic tools, he won’t be able to properly and accurately identify your problem. That could leave you stranded much longer than anyone wants — or has time — to be.
There are many components to offering a thorough diagnostic assessment of your issue. While some problems are obvious, like a cracked hose or simple mechanical malfunction, others need a trained eye or diagnostic equipment to find. That is why Mangum’s utilizes the following in our repair shops in Eastern North Carolina:
Expert technicians with specialized training on your vehicle type
Diagnostic equipment, capable of decoding issues from computer boards and sensors
Electrical testing equipment, to rule out or address problems related to electrical malfunctions
Over-equipped vans, stocked with needed parts for mobile maintenance
Without the combination of experience and equipment, your diesel repair can be time-consuming. With Mangum’s combination of both, you can keep your tight schedule with less headache.
When you need diesel engine repair, it’s critical that the technicians working on your truck are experienced and well-trained. It’s also important that the shop you choose carries a large number of tires and parts in stock.
We are proud to have a team of specialized technicians, able to find solutions when simple, routine repairs are not enough. Unlike at most dealerships, our service technicians are experts, not generalists. In fact, many of our staff joined us from dealerships, where they’ve received more training and hands-on experience. This knowledge and experience helps them help you faster!
In addition to the standard repairs, Mangum’s offers heavy duty powertrain maintenance, and can perform driveline repairs, including custom-built, or rebuilt, drive shafts in-house. This increases the likelihood of your truck repair being completed the same day, without the downtime that comes with waiting for parts or taking a ticket at the back of the line. Your goal is our goal: to get you back on the road as soon as possible, without it costing a fortune.
We have shops conveniently located along the I-95 corridor in Wilson, Rocky Mount, and Goldsboro. They are all run by our employees and provide service up to our high standards, positioned just to serve you!
And since Mangum’s has a large family of services, including towing and road service, if you break down in that region and need repairs that cannot be handled roadside, you won’t have to make another phone call. Whether you’re near Wilson, Rocky Mount, Goldsboro, Fayetteville, or Roanoke Rapids, our team will ensure you get consistent, quality service from the time you call, until you’re back on the road, no matter how big or difficult the job is.
Finding a trustworthy, reliable repair shop isn’t always easy. It takes time. If you’re spending the effort to find a reliable partner now, choosing one now that can handle your ongoing needs, in addition to your immediate repairs, will save you time and headaches in the future.
Whether you bring your truck to us, or Mangum’s Towing and Road Service tows it in for you, we complete your repairs in our own shops, stocked with the tires and parts you need, to get you back on the road quickly.
Whether you’ve got a fleet of 10 or 100, Mangum’s Fleet Maintenance is ready and able to provide the preventative maintenance services you need. We also offer mobile maintenance to save you the time and hassle of bringing your trucks to us. Contact us today to learn more about everything Mangum’s Fleet Maintenance has to offer.
The next time your truck breaks down in Eastern North Carolina, don’t leave its repair to fate. Call a company that knows how to help you and has invested in making sure it has the proper resources to do the job right. Call Mangum’s! From preventative maintenance to answering your call and sending out the right technician, and seeing the diesel repair through to the end, you know when you call us, you’ll be up and running soon.
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